Refund and Returns Policy

Thank you for shopping at ERICSTORE LTD. We strive to provide high-quality products for your home. This Return and Refund Policy describes your rights and our procedures for returning products purchased on our website, ericstore.com, in accordance with UK consumer protection laws. If you are not completely satisfied with your purchase, we are here to help.
We request all our customers to take a video while opening the parcel. This record can be used for easy refund or returns initiation.

1. Eligibility for Returns

You may request a return under the following conditions:

· Time Frame: Items must be returned within 30 days of delivery (specify your

return window).

· Condition: Items must be unused, sealed, in original condition, and with all

original packaging, manuals, accessories, and tags.

· Proof of Purchase: A valid order number or receipt is required.

· Any free items or promotional products included with the package must also be returned.

2. Non-Returnable Items

Certain items are non-returnable. This includes:

· Open box, Used or damaged goods (unless defective)

· Items returned without their original packaging or accessories

· Memory cards, batteries, or other electronic consumables

· Items marked as final sale or non-returnable

· Customized or special-order items

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 24 hours of delivery with:

· Order number

· Description of the issue

· Clear photos or video evidence of the defect including serial number photograph.

We will offer a replacement, exchange, or full refund after verifying the issue.

4. Refunds

Once we receive and inspect your return:

· We will process your refund to your original payment method within 3 business day.

· Original delivery charges will be refunded if the return is made under your 30 days cancellation right.

· We may deduct any loss in value caused by handling the goods more than necessary.

5. Return Shipping

· Customers are responsible for return shipping costs, unless the item is defective or we made a mistake.

· We recommend using a trackable shipping method and purchasing shipping insurance.

· We are not responsible for lost or damaged return shipments.

6. Exchanges

If you ordered the wrong item or wish to exchange it for a different product:

· You must initiate the return and place a new order separately.

· Exchanges are subject to product availability.

7. Open Box Return

· We don’t accept returns under open box condition. Yet if a customer wishes to return open boxed product then restocking fees will be applied and customer will get a refund of 50% of the product value.

8. How to Initiate a Return

Please contact our Customer Service team to start a return:

Email: sales@ericstore.com

Return Address:

Include your order number and reason for return in your message.

8. Policy Changes

We reserve the right to update or change our Return and Refund Policy at any time. Changes will be posted on this page.

If you need help with your return or have questions, please reach out to our customer support team.

ERICSTORE LTD
Email: sales@ericstore.com
Business Address: Unit 5, Falcon Business Centre, 14 Wandle Way, London CR4 4FG, United Kingdom
Company Registration No: 16787027
VAT No: APPLIED